FAQ
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
Library
How long does it take to get a library card?
Our librarian will be able to supply you with a new library card the same day you apply.
Are electronic books available?
No, not at this time.
Does the Library have "story time" for younger children?
We do offer "story time" for younger children! Give us a call if the current schedule is not posted.
City Hall
What hours is City Hall open?
City Hall is open from 8 am to 4, closed for Lunch from 12:00 to 1:00 Monday through Friday.
If you wish to drop off payments during the lunch hour or after hours, please feel free to use the drop box located to the left of the door.
Application Process
I am interested in applying for a job with the City of Elsberry, what do I do?
You will need to fill out an application if available. Please ensure you meet the qualifications for the position you wish to be considered for. If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall. Interviews will be scheduled accordingly.
Does the City of Elsberry hire part time employees?
Yes, we do hire part time employees. Availability of these positions will be posted here when available.
Building Permits & Inspections
What is the process for getting a building permit?
Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
Sanitation
When are the garbage collection days for my street?
Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.
Water Utilities
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the green "SUBSCRIBE" button on the home page and fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the City of Elsberry please visit the elections page for locations and upcoming election information.
Looking for fiber optic high speed internet , HD cable & phone services in the City of Elsberry??
Sign up today with Yondoo Broadband - Our newest fiber optic high speed internet, cable and phone service broadband company for the City of Elsberry!
Enjoy internet speeds up to 1GB per second, High Definition (HD) cable service with premium channels and crystal clear, unlimited local & long distance calling in the U.S. & Canada!
Yondoo Broadband delivers all your entertainment on all your devices so you can enjoy life connected! Bundle package available!
For more information, contact Yondoo Broadband at 877-235-6709 or click here to visit their website at yondoobb.com .
How do I start a Neighborhood Watch Program?
Simply click here for a guide from the National Home Security Alliance
https://www.staysafe.org/starting-and-growing-a-neighborhood-watch/
Looking for phone & internet services?
AT&T is the phone and internet service provider for the City of Elsberry. Click on the website link below for access to accurate information about the services available to the residents of our community prior to calling in and learn about bundling options with DIRECTV and more!
https://www.attinternetservice.com/call/
https://www.allconnect.com/providers/att/customer-service
For existing customers who are moving or who would like to add additional AT&T services, visit our website at:
https://www.attplans.com/availability/
Looking for home security options to protect your home and family?
If you are looking for a resource that contains a number of home security providers/options including pricing and products in an easy to read and concise format, please click on the link below...
https://www.safety.com/best-home-security-systems/?pl=Elsberry+MO
How to learn about and order DIRECTV services for your residence
For information to learn about and order DIRECTV services for your residence in Elsberry, please click on the link below...
This website offers residents a list of available services for DIRECTV along with detailed product information and the ability to place an order.
How do you care for aging parents, spouses and other loved ones?
Caring.com is a leading senior care resource for family caregivers seeking information and support as they care for aging parents, spouses and other loved ones. They have created a FREE resource that provides comprehensive information on topics including financial support, organizations and available care options in Missouri that can help senior citizens stay connected with their community. Click on the link below for more information!
https://www.caring.com/senior-living/assisted-living/missouri
Do you or someone you know suffer from substance abuse addiction?
Rehab.Help.org/ is a community organization dedicated to empowering people suffering from substance abuse addiction. They offer tools and resources to start people on their personal journey toward recovery. They create and publish comprehensive, unbiased, free web-based resources that have been featured and referenced by many governmental agencies and organizations.
Awareness is a significant factor is seeking help. On their website, they have created a set of guides that provide information on many of the prevailing substance abuses that are affecting our communities today along with various care options and many free resources including alcohol, heroin, methamphetamine and cocaine.
What is Assisted Living and how do you get started?
Assisted Living Facilities offer many different housing options for seniors who want to live autonomously, but still require some extra help to fully enjoy life. Different people require various levels of care ranging from communal housing to socializing to intensive medical intervention. There are also many options to help pay for assisted living as well. To find out more information on assisted living options depending on your individual situation, visit www.aboutassistedliving.org to help find an Assisted Living option that will be a perfect fit!
This website can also provide information for people requiring memory care/Alzheimer's care, long term care, respite care, adult daycare, inhome care and Aging in Place (living in own home).
For information on assisted living for the low-income senior population, go to the following link at AssistedLivingToday.com:
https://assistedlivingtoday.com/blog/assisted-living-options-low-income-elders/
Looking for a new furnace for your home or business?
The researchers at Furnacecompare.com have gathered information on 900 different warm air furnaces to help break down what people need to know when it comes time to make a decision on a new furnace for their home or business.
In addition to reviewing furnace models on price and features, they include a top ten list of furnaces based on average consumer satisfaction ratings.
For more information, visit their website at: